Return for damage:
If the product you purchased is damaged you can return it to acchiari.it within 14 days from the date of receipt.
If, upon delivery, you notice any damage to the package, please sign the courier for the shipment receipt "subject to inspection".
Later, if you verify the actual presence of damage, you can contact us at info@acchiari.it with the description of the problem that occurred and the photographic testimony of the same, in order to be able to open the return procedure or replacement of the product (s).
Before proceeding with the return or replacement of the product, you will be sent the return authorization confirmation and the procedure.
Once we have received the confirmation of the Return Authorization, it will be our responsibility to proceed with the shipment of the product / s in replacement or refund of the corresponding total. The costs for shipping the replacement product (s) will be at our expense.
Return for afterthought:
If you are not satisfied with the product you have purchased, you can return it to acchiari.it within 14 days from the date of receipt.
In order to return the product it is necessary to contact the Customer Care [email: info@acchiari.it communicating your rethinking and the order number. Before proceeding with the return of the product, you will be sent the return authorization confirmation and the procedure.
Once you have received the Return Authorization confirmation, it will be possible to proceed with the shipment of the product you want to return to the address that will be communicated to you by Customer Care. The costs for this shipment will be at your expense and you can choose the courier you prefer.
Following our confirmation of the conformity of the returned product (the returned product must still be closed and sealed in its original packaging), the value of the purchased product will be returned net of shipping costs and any shipping costs. management. If the product is found to be damaged, you will not be entitled to a refund of the money.
Timing:
The new product will be shipped as soon as acchiari.it receives the original one and will verify its compliance.
Refunds:
- How much will I be refunded? The value of the returned product, net of shipping costs and any management costs. The administrative costs of reimbursement are borne by acchiari.it.
- How will my money be returned? The refund is made directly to the credit card used for the order. If the order was placed with the bank transfer payment method, it will be necessary to provide current account data for the refund. The shop operates from the European Union and all transactions, even in foreign currency, are converted into Euros after payment has been made.
For payments in currencies other than the Euro, acchiari.it still returns the amount in Euro. Attention: the currency amount must be calculated on the exchange ratio on the day the refund is made. Any exchange risks are therefore your responsibility.
- When will the refund be made? The refund will be processed as soon as the returned product arrives in the acchiari.it warehouse. Attention: if the payment is made by credit card, the refunds may take a few weeks to be visible on your statement. The refund will be displayed with the description "Refund for return n ............ of ............ Authorization code ........... . "
Customer Assistance:
For any problem or clarification, please contact our Customer Assistance Service at the email address info@acchiari.it or at +39 0922959286 (Monday-Friday, from 9: 00-13: 30/15: 30-18: 30).